The Development of Institutional Performance

PROGRAM KEYS

Do organizations and institutions need a performance assessment and development methods if they are already successful?
What are the challenges facing performance development? How can they be addresses?
What are the effective strategies to achieve a comprehensive and genuine performance development?

PARTICIPANTS

Department managers and section heads
Organizational development and human development managers
Project managers
Quality managers
Research and development managers
Committee members responsible for setting work plans and programmes
Administrative organization and development sections staff
Civil servants responsible for facilitating dealing with the public in the context of public services
Institutions intending to introduce new services and currently in the process of designing the procedures related to proper provision of these services.

GOALS

Introduce performance management concept and importance

Acquire the result assessment and institutional operations evaluation with the aim of improving organizations

Master the institutional objective design method and linking them to performance indicators for performance measurement

Clarify the importance of the use of balanced performance score cards for performance assessment

Acquire the ability of institutional performance development by linking performance development with innovation in the institution’s areas of work

CONTENT

Module 1: importance of institutional performance development

General introduction for performance management and performance development concept
Objectives of institutional evaluation
Institutional objectives design and importance of strategic thinking for institutional performance development

Module 2: basics and procedures of performance evaluation

Parameters of institutional performance measurement
Linking objectives to performance indicators and carrying out the measurement process.

Module 3: successful performance management

Role of supervisors and importance of supervisory skills for the performance management system
Challenges facing performance development and how to address them
Importance of feed back for performance management and management of the required development process

Module 4: performance evaluation processes

Graphical methods for performance assessment
Importance of management by objectives
Follow up processes and evaluation sessions
Quality and institutional excellence and competitiveness in the context of globalization and strategies adopted for performance development
Innovation and its role for institutional performance development and adopted tools

* Location: Dubai.
* Course Language: Arabic.
* Date: 22-25/04/2012
* Time: 9:00 A.M - 02:00 P.M.

* Fees: 1990$ or 540 KD.

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