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Module 1: introduction to supporting services management
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Concept of supporting services
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Concept of supporting services management
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Role and importance of supporting services to the sustainability and competitiveness of organizations.
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How do we look at supporting services and investment not a cost.
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Main features of successful management of supporting services.
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Main characteristics of supporting services staff.
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Evaluation of the level of supporting services in the organization using the GAC model.
Module 2: how to design a supporting services management workplan
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Concept and importance of planning.
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Components of supporting services management plan.
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Annual objectives setting and evaluation.
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Use of impact and preparedness matrix in defining the support priorities.
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Designing the operational system of the workplan items and its monitoring.
Module 3: administrative communication and coordination as the main functions of supporting services management
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Concept of administrative communication
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Concept of administrative coordination
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Elements of successful administrative communication and coordination.
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Methods of activating flexible organizational structures and communication lines.
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Skills of coordination within the work team and committees.
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Reports and coordination and achievements in organizations.
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Converting from the discussion meetings to the agenda meetings.
Module 4: skills of dealing with internal customers
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Concept of customers and clients.
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Difference between internal and external customers.
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Role of supporting services management in serving internal customers.
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Impact of good supporting services on reducing the job turnover.
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Methods of improving the capacities of executive staff working in supporting services in the area of human treatment.
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Communication skills as a main tool for dealing with internal customers.
* Location: muscat.
* Course Language: Arabic.
* Date: 10-13/03/2012
* Time: 9:00 A.M - 02:00 P.M.
* Fees: 1590$ or 610 OMR.
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