International Etiquette & Protocol

GENERAL LOOK

The misunderstanding of the behavior rules (etiquette) and international decrees (protocol) in most of the times form a cause of failure that the person will face in his official functional, operational or commercial tasks performance.

At most of the times the word "etiquette" is inseparable from the word "protocol". For some people the meaning of these two words is somehow confusing, since the word "etiquette" stands for very polite behavior, while the word "protocol" means the decrees and it is considered the outcome of the whole requirements, traditions and decency rules that prevail treatments and international and local communications. It is also built on executing general and international rules or local and international customs.

This program is designed to include a group of subjects that is characterized by coverage, integration and interdependence in order to manage the international etiquette and protocol from various entries. This is followed by an attempt to fill some gaps resulting from dissonance and disharmony between the person's daily behavior and actions in an environment and others people behavior and actions in other environments strange to them.

PARTICIPANTS

Business men and women.
Chiefs of diplomatic missions.
Presidents of the official delegations.
Director-general.
Deputy director-general.
People responsible of regulations and protocols.
Public relations managers.
The heads of public relations departments.

GOALS

Understand the integrated concept of the international etiquette and protocol art and science.
Introduction to the international rules of etiquette for presenting, acquaintance and handshaking.
Master the international arts of etiquette regarding talking, listening and body language.
Owe the knowledge of international etiquette about meetings and official interviews.
Apply trainings on a model of setting up official visits program for VIP.
Concentrate on the basics of the opening sessions regulations for the local, regional and international conferences.

CONTENT

The first theme: The modern conception of art and science etiquette and protocol.

The international and local conception of etiquette and protocol.
Courtesy is the constitution of etiquette and protocol.
Applied conception for social intelligence and attractive personality.
The rules of thanking and praise.

The second theme: Priorities and the methods of identifying it during occasions.

Priority between countries and its presidents.
Priority between chiefs of diplomatic missions.
Priority in progress.
Priority in rhetoric concerts.

The third theme: Presentation and acquaintance etiquette.

Confident person characteristics.

Presentation, acquaintance and handshaking etiquette.

The modality of submitting impressive presentation.

Invitation cards.. Its types and its presentation rules.

The fourth theme: Communication and listen etiquette.

The friendly, deep and deadly conversations.
How to talk politely.
The ten commandments for good listening.
The importance of the president's voice as the source of decisions.

The fifth theme: The rules of body language and its different gestures.

The concept of body language.
The ruling positive rules of body language.
The body movements and gestures that express the different types of personalities.

The sixth theme: Meetings and official interviews etiquette.

Meetings management.
The chairman of the meeting behavior.
The participant in the meeting behavior.
The interviews behaviors.
The meetings and interviews etiquette.

The seventh theme: The official delegations and conferences etiquette.

Setting up official visits (preparation, initial planning, final planning and execution).
Media regulations in official occasions (inside and outside the organization headquarter).
The opening and closing session regulations for the international, regional and local conferences.
Official banquet (banquet dinner, banquet lunch and banquet opening buffet).

The eighth theme: Setting up official occasions.

The archive role in setting up good occasions.
The invitation card and its international elements.
Preparing the guests lists.
Arranging guests on the ceremony's tables.